Converging Paths to Common Ground: A Multidisciplinary Approach to Influencing Institution Business


Everitt, R. 2018. Converging Paths to Common Ground: A Multidisciplinary Approach to Influencing Institution Business. New Review of Academic Librarianship. 24 (3-4), pp. 459-469.
AuthorsEveritt, R.

Modern academic libraries tend to provide services beyond traditional lending, reference, and enquiry services. Many are converged with other professional or student-focused services such as IT, student services, academic support, or such learning resources as multimedia or print services -- often co-located in space and management structure. At its optimum, this convergence can foster cross-institution working and enable Library services visibility in institution strategy alongside other business continuity services (e.g., student records, Finance, HR).
Through the prism of the McKinsey 7S framework, this article reflects on the convergence of Library, IT, Multimedia Services including classroom management, and Print Services at SOAS University of London and examines the process of bringing together staff with varying professional identities and grades to work as a cohesive team delivering front-line, customer-focused services. The article also reflects on how taking a multidisciplinary approach to providing institution support enabled the Customer Services and Operations (CSOps) team to influence institution strategy on space development for learning, teaching, and research support.

KeywordsLibrary leadership; multidisciplinary working; staff management; staff development
JournalNew Review of Academic Librarianship
Journal citation24 (3-4), pp. 459-469
PublisherTaylor & Francis
Accepted author manuscript
Digital Object Identifier (DOI)
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Publication dates
Online26 Oct 2018
Publication process dates
Deposited10 Aug 2018
Accepted26 Jul 2018
Accepted26 Jul 2018
Copyright informationThis is an Accepted Manuscript of an article published by Taylor & Francis in New Review of Academic Librarianship on 26.10.18, available online:
LicenseAll rights reserved
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