A Sustainability-Driven E-Government Maturity Model (SDEGM) from the Perspectives of Developing Countries
Joshi, P. 2018. A Sustainability-Driven E-Government Maturity Model (SDEGM) from the Perspectives of Developing Countries. PhD Thesis University of East London School of Architecture, Computing and Engineering
E-government has become an essential means for delivering government services in effective, efficient and transparent way. While the implementation and adoption of the e-government services have been rapidly expanding, the governments of the developing countries are facing enormous challenge to make them sustainable. The sustainable e-government services require high level of agility and elasticity while keeping the government expenses within the budget. Traditional e-government projects have become more expensive and less affordable for the countries those have tight budget and resource constraints they require more time and more money to deploy. Beside this, sustainability of the e-government has been affected by the different factors, i.e. technology centric e-government design, human resources, access to the information communication technology and digital divide. Along with these factors, e-government maturity model has been identified in the existing literature as a major contributor of the e-government project failure. Studies shows that the development of the e-government projects in the developing countries does not align with the stages defined by the existing e-government maturity models. To verify the findings of the previous studies, we have critically reviewed the existing maturity models for their impact and contribution on sustainability of the e-government projects and made several observations, i.e. lack of detailed activities, technology-centric nature, emphasis on implementation, and lack of an adoption perspective. The review showed that it is imperative to develop a new maturity model in order to deliver sustainable e-government services in the context of the developing countries.
|Digital Object Identifier (DOI)||doi:10.15123/PUB.8081|
|Publication process dates|
|Deposited||15 Mar 2019|
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