The Implementation of Quality Management and the Role of Leadership in Iranian Hospitals
PhD Thesis
Akhavan Gooran, M. 2016. The Implementation of Quality Management and the Role of Leadership in Iranian Hospitals. PhD Thesis University of East London School of Business and Law https://doi.org/10.15123/PUB.5457
Authors | Akhavan Gooran, M. |
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Type | PhD Thesis |
Abstract | The purpose of this research study is to examine the Implementation of quality management systems in Iranian hospitals with particular emphasis on the role of top management commitment and leadership on quality management (QM) in service organizations. Taking both private and public Iranian hospitals as cases, a conceptual framework based on the theoretical dimensions and the findings is proposed. This study explores how contextual factors influence the implementation of Quality Management (QM) practices. It contributes to the contingency theory of quality management effectiveness. The analysis empirically examines the internal fit between QM and organizational structure, organizational culture and top management commitment as well as its external fit with environmental uncertainty. How these factors affect the implementation of quality management is also considered. |
Year | 2016 |
Publisher | University of East London |
Digital Object Identifier (DOI) | https://doi.org/10.15123/PUB.5457 |
Publication dates | |
Oct 2016 | |
Publication process dates | |
Deposited | 24 Nov 2016 |
Publisher's version | License CC BY-NC-ND |
https://repository.uel.ac.uk/item/84z6v
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