Multi-channel delivery of services – initial pace towards M-Government: the case of Kurdistan region of Iraq

Conference paper


Shareef, Shareef M., Arreymbi, Johnnes, Jahankhani, Hamid and Pimenidis, Elias 2010. Multi-channel delivery of services – initial pace towards M-Government: the case of Kurdistan region of Iraq. Proceedings of Advances in Computing and Technology, (AC&T) The School of Computing and Technology 5th Annual Conference, University of East London, pp. 54-63
AuthorsShareef, Shareef M., Arreymbi, Johnnes, Jahankhani, Hamid and Pimenidis, Elias
TypeConference paper
Abstract

This paper investigates mobile government or (m-Government) developments within the
wider context of e-Government but mainly those efforts in Kurdistan Regional Government (KRG).
The paper analyses other m-Government implementations from a wider perspective. The precise
attempts made by developed countries in utilizing the latest technologies and applications for
enhancing electronic government or (e-Government) will be explored. Two main challenges have
been identified; firstly we explore the multi-channel delivery of e-government for enhancing
information and service delivery to citizen. Secondly we propose an architectural design for mgovernment
applications, through utilizing the mobile GPS (Global Positioning System) use in traffic
police information system to identify and establish the identities of drivers and vehicles in real time.

Keywordse- Government; m- Government; System Architecture; Multi-channel service delivery; Kurdistan Regional Government (KRG)
Year2010
ConferenceProceedings of Advances in Computing and Technology, (AC&T) The School of Computing and Technology 5th Annual Conference, University of East London, pp
Publisher's version
License
CC BY-ND
Publication dates
Print2010
Publication process dates
Deposited03 Sep 2010
Web address (URL)http://hdl.handle.net/10552/972
Additional information

Citation:
Shareef, S., Arreymbi, J., Jahankhani, H. and Pimenidis, E. (2010) ‘Multichannel delivery of services – initial pace towards M-Government: the case of Kurdistan region of Iraq’, Proceedings of Advances in Computing and Technology, (AC&T) The School of Computing and Technology 5th Annual Conference, University of East London, pp.54-63..

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