A look at online banking accessibility in the EU and the USA

Conference paper


Ali, Liaqat, Jahankhani, Hamid and Jahankhani, Hossein 2008. A look at online banking accessibility in the EU and the USA. Proceedings of Advances in Computing and Technology. (AC&T) The School of Computing and Technology 3rd Annual Conference University of East London pp. 137-147
AuthorsAli, Liaqat, Jahankhani, Hamid and Jahankhani, Hossein
TypeConference paper
Abstract

Information Systems become the necessary tool for financial organisations. Online banking
is now more than an ideal environment for standard banking transactions because it provides
customers an easy access to a wider range of services and allows them to deliver more timely and
cost-effective services around the clock. To meet the higher demands of the customers of today’s
global networked economy the websites of the financial institutions needed to be more accessible for
people with disabilities. The significant number of disable people tends to be excluded from the use
of World Wide Web as a mechanism by which services and facilities are provided. This paper reports
on the e-Accessibility standards of online banking services and identified that despite standards and
guidelines set by the international agencies like W3C many websites still fall short of e-Accessibility.

KeywordsInformation Systems; online banking; cost-effective services; e-Accessibility; equal opportunities
Year2008
ConferenceProceedings of Advances in Computing and Technology
Publisher's version
License
CC BY-ND
Publication dates
Print2008
Publication process dates
Deposited26 Jul 2010
Web address (URL)http://www.uel.ac.uk/act/proceedings/documents/ACT08.pdf
http://hdl.handle.net/10552/902
Additional information

Citation:
Ali, L., Jahankhani, H., Jahankhani, H. (2008) ‘A look at online banking accessibility in the EU and the USA’ Proceedings of Advances in Computing and Technology, (AC&T) The School of Computing and Technology 3rd Annual Conference, University of East London, pp.137-147.

Place of publicationUniversity of East London
Page range137-147
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https://repository.uel.ac.uk/item/8656v

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