A look at online banking accessibility in the EU and the USA

Information Systems become the necessary tool for financial organisations. Online banking
is now more than an ideal environment for standard banking transactions because it provides
customers an easy access to a wider range of services and allows them to deliver more timely and
cost-effective services around the clock. To meet the higher demands of the customers of today’s
global networked economy the websites of the financial institutions needed to be more accessible for
people with disabilities. The significant number of disable people tends to be excluded from the use
of World Wide Web as a mechanism by which services and facilities are provided. This paper reports
on the e-Accessibility standards of online banking services and identified that despite standards and
guidelines set by the international agencies like W3C many websites still fall short of e-Accessibility.

Citation:
Ali, L., Jahankhani, H., Jahankhani, H. (2008) ‘A look at online banking accessibility in the EU and the USA’ Proceedings of Advances in Computing and Technology, (AC&T) The School of Computing and Technology 3rd Annual Conference, University of East London, pp.137-147.