Getting to the root of student ‘dis-satisfaction’ at the University of East London

Every year, when the results of student surveys are
published, subject librarians pore over them and
try to uncover why some programmes give lower
satisfaction scores for the library than others, even
when taught within the same school, on the same
campus and provided with the same services.
This article is an account of how two subject
librarians responded to relatively low satisfaction
scores for a few programmes within their schools,
and the findings they made in the process. It also
outlines the response and findings of the library’s
Academic Services & Skills Manager following
publication of the most recent International Student Barometer results.