A Sequential Mixed Method Study of Employee Job Satisfaction in Upscale Restaurants, Malaysia

Article


Chaichi, K., Stephenson, M. L., Salem, S. F. and Leong, M. K. 2023. A Sequential Mixed Method Study of Employee Job Satisfaction in Upscale Restaurants, Malaysia. Journal of Quality Assurance in Hospitality & Tourism . In Press. https://doi.org/10.1080/1528008X.2023.2254000
AuthorsChaichi, K., Stephenson, M. L., Salem, S. F. and Leong, M. K.
Abstract

The study determines the main factors affecting job satisfaction in upscale restaurants and their degree of comparative influence. The research initially involves qualitative data analysis of 20 interviews with restaurant employees representing five upscale restaurants in Kuala Lumpur (KL), followed by structural equation modeling of data retrieved from 368 questionnaires from 16 KL restaurants. The impact variance of four main determinants of job satisfaction are revealed, where the “working environment” has the highest impact, followed by “payment and compensation,” “promotion”, and finally, “workplace fairness”. Crucially, “workplace relationships” have a moderating effect on the relationship between the “work environment” and job satisfaction, implicating industry-applied recommendations to strengthen job satisfaction levels.

JournalJournal of Quality Assurance in Hospitality & Tourism
Journal citationIn Press
ISSN1528-0098
Year2023
PublisherTaylor & Francis (Routledge)
Publisher's version
License
File Access Level
Anyone
Digital Object Identifier (DOI)https://doi.org/10.1080/1528008X.2023.2254000
Publication dates
Online06 Sep 2023
Publication process dates
Deposited09 Oct 2023
Copyright holder© 2023, The Authors
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