Trends, Applications, and Challenges of Chatbot Technology

Book


Kuhail, M. A., Shawar, B. A. and Hammad, R. (ed.) 2023. Trends, Applications, and Challenges of Chatbot Technology. IGI Global.
EditorsKuhail, M. A., Shawar, B. A. and Hammad, R.
Abstract

Chatbots offer exceptional services to end-users due to various factors, including the ability to respond to customer requests quickly according to their convenience. Given the magnitude of research and interest in chatbots, further study on several vital and evolving concerns including human-bot interaction, chatbot adoption, chatbot architecture, design considerations, and chatbot applications in various domains including education and customer support is necessary. Trends, Applications, and Challenges of Chatbot Technology provides novel research content and reviews of current chatbot technology and sheds light on challenges and open questions as well as possible research directions. Covering key topics such as human-computer interaction, education, customer support, and algorithms, this reference work is ideal for computer scientists, industry professionals, policymakers, researchers, academicians, practitioners, scholars, instructors, and students.

Year2023
PublisherIGI Global
Publication dates
PrintFeb 2023
Publication process dates
Deposited04 Jun 2024
Edition1
ISBN9781668462348
9781668462355
Digital Object Identifier (DOI)https://doi.org/10.4018/978-1-6684-6234-8
Web address (URL)https://www.igi-global.com/book/300335
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