Dairy Farm Group's focus on retail and hospitality operations

Dairy Farm Group is a leading retail and hospitality company in Asia with a rich history and a diverse portfolio. Founded in 1886 as a dairy farm in Hong Kong, it expanded into various segments and markets across Asia. It also faced several challenges while expanding and growing its business, including: fierce competition; changing consumer behavior; and operational efficiency. Despite these challenges, Dairy Farm Group has succeeded in growing its business by adopting several strategies, such as: focusing on customer experience; diversification; and sustainability. In sum, Dairy Farm Group has excelled in the retail industry by being customer-centric, technology-savvy, diversified, and sustainable. It has used technology to improve its operations, customer service, and data analysis. It has also diversified its brands and formats to suit different markets and segments in Asia while adopting sustainable practices and initiatives across its value chain.