“Life Is Not Just Normal as Before” COVID-19 and Digital Service Provision in the Charity Sector: A Case Study of the Refugee Council’s Children’s Section
Report
Nanton, R. and Doná, G. 2022. “Life Is Not Just Normal as Before” COVID-19 and Digital Service Provision in the Charity Sector: A Case Study of the Refugee Council’s Children’s Section. Centre for Migration, Refugees and Belonging, University of East London & Refugee Council.
| Authors | Nanton, R. and Doná, G. |
|---|---|
| Abstract | Executive Summary Due to the Covid-19 pandemic, many charities have had to A mixed methods approach was applied including data Findings show that the Refugee Council (RC) adapted quickly to providing services online and service users greatly benefited from accessing them. Digital service provision also enabled the RC to increase its access to young people living in remote areas. Opportunities for informal discussions, building strong The recommendations of the study are to: develop a hybrid form of digital and in-person services; provide ongoing training on improving digital skills for practitioners and young people; improve online communication for staff and clients; support the provision of digital resources for young people. |
| Year | 2022 |
| Publisher | Centre for Migration, Refugees and Belonging, University of East London & Refugee Council |
| File | License File Access Level Anyone |
| Publication dates | |
| Online | Sep 2022 |
| Publication process dates | |
| Deposited | 13 Jul 2022 |
| Copyright holder | © 2021 Centre for Migration, Refugees and Belonging, University of East London & Refugee Council |
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