Ensuring an equitable digital society: challenges of digital transformation in the charity sector
Conference paper
Doná, G., Nanton, R. and Chiara, C. 2022. Ensuring an equitable digital society: challenges of digital transformation in the charity sector. Competitive Advantage in the Digital Economy (CADE 2022). Hybrid Conferece, Venice, Italy 13 - 15 Jun 2022 Institution of Engineering and Technology. https://doi.org/10.1049/icp.2022.2045
Authors | Doná, G., Nanton, R. and Chiara, C. |
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Type | Conference paper |
Abstract | This paper examines the challenges of digital transformation within the charity sector by exploring the ways in which the digital divide affects young service users and staff. It provides an overview of the challenges and lessons learnt across three interrelated projects which were undertaken in partnership with the Refugee Council (RC), the leading UK charity supporting refugees. The key challenges to digital equity for young refugee clients pertain to their material and living conditions, digital literacy, and quality of personal relationships. In addition to technical obstacles, charity staff working with young people in difficult circumstances find challenging to set and maintain boundaries and to manage personal and interpersonal lives when working online. Two main organisational challenges are identified: fundraising and data protection. Charities need guidance on what services can be digitised successfully and need support with grounding their digitalisation in the above specific needs of the clients. In conclusion, a digital equitable society will be successful not only if charities adapt, but if digitalisation strategies also adapt to the specific needs and realities of the charity sector and to individuals who are often at the margins of digital innovations. It needs to be a two-way process. |
Year | 2022 |
Conference | Competitive Advantage in the Digital Economy (CADE 2022) |
Publisher | Institution of Engineering and Technology |
Accepted author manuscript | License File Access Level Anyone |
Publication dates | |
Online | 11 Nov 2022 |
Publication process dates | |
Deposited | 09 Nov 2022 |
Journal | IET Conference Proceedings |
Journal citation | (8), pp. 82-87 |
ISSN | 2732-4494 |
Book title | Competitive Advantage in the Digital Economy (CADE 2022): Conference Proceedings |
ISBN | 978-1-83953-742-4 |
Digital Object Identifier (DOI) | https://doi.org/10.1049/icp.2022.2045 |
Web address (URL) | https://digital-library.theiet.org/content/conferences/cp801 |
Copyright holder | © 2022 Institution of Engineering and Technology |
Copyright information | This paper is a postprint of a paper submitted to and accepted for publication in [CADE 2022] and is subject to Institution of Engineering and Technology Copyright. The copy of record is available at IET Digital Library |
https://repository.uel.ac.uk/item/8v423
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Accepted author manuscript
Ensuring an Equitable Digital Society Accepted 2022.pdf | ||
License: All rights reserved | ||
File access level: Anyone |
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