Coping with emotional labour in tennis coaching

Article


Buscombe, R., Shone, G., Preston, A. and Crespo, Miguel 2015. Coping with emotional labour in tennis coaching. Coaching & Sport Science Review. 23 (67), pp. 9-10.
AuthorsBuscombe, R., Shone, G., Preston, A. and Crespo, Miguel
Abstract

A tennis coach works in a social environment, employed in a service
based economy with the outcome of client-customer interactions
significantly impacting on the consumer experience. Research
conducted outside of sport has shown that positive affective
displays during interactions, which in a tennis situation may
include providing support through displays of warmth, empathy,
positivity and compassion as the client attempts to master a
new technique, have shown positive associations with customer
satisfaction. Hochschild (1983) coined the term ‘emotional labour’
to describe the process of, and demands resulting from adjusting
one’s demeanour, language and tone during social encounters
in a planned and strategic manner in order to facilitate a positive
outcome. Hochschild proposed that individuals in jobs which
require a high degree of face-to-face interaction with the public are
particularly at risk of experiencing potentially deleterious effects
that result from dealing with emotional labour demands on a daily
basis. It would appear that tennis coaches work in environments
that make them susceptible to experiencing emotional labour and
as such the intention of this article is to first introduce the concept
and then to provide suggestions for how a coach may cope with
these demands.

JournalCoaching & Sport Science Review
Journal citation23 (67), pp. 9-10
ISSN2225-4757
Year2015
PublisherInternational Tennis Federation
Publisher's version
License
CC BY
Web address (URL)http://en.coaching.itftennis.com/media/220825/220825.pdf
Publication dates
PrintDec 2015
Publication process dates
Deposited22 Mar 2016
Accepted16 Sep 2015
Permalink -

https://repository.uel.ac.uk/item/853vx

  • 11
    total views
  • 21
    total downloads
  • 3
    views this month
  • 2
    downloads this month

Related outputs

Other Oriented Perfectionism in Tennis Coaching
J. Hollowell, Buscombe, R. and A. Preston 2019. Other Oriented Perfectionism in Tennis Coaching. ITF Coaching and Sport Science Review. 78 (27), pp. 3-5.
Information Accrual From the Period Preceding Racket-Ball Contact for Tennis Ground Strokes: Inferences From Stochastic Masking
Jalali, S., Martin, S. E., Ghose, T., Buscombe, R., Solomon, J. A. and Yarrow, K. 2019. Information Accrual From the Period Preceding Racket-Ball Contact for Tennis Ground Strokes: Inferences From Stochastic Masking. Frontiers in Psychology. 10 (1969).
The Relationship Between Psychological Skills and Psychological Well-Being
Edwards, D.J., Steyn, B., Beale, J. and Buscombe, R. 2011. The Relationship Between Psychological Skills and Psychological Well-Being. The FEPSAC 13th European Congress of Sport Psychology. Madeira, Portugal 12 - 17 Jul 2011
Effect of Heartmath Workshop on Physiological Coherence, Sense of Coherence, Zone, Mood and Resilience Perceptions
Edwards, D.J., Edwards, S.D., Buscombe, R., Beale, J. and Wilson, M. 2015. Effect of Heartmath Workshop on Physiological Coherence, Sense of Coherence, Zone, Mood and Resilience Perceptions. African Journal for Physical Activity and Health Sciences. 21 (3), pp. 891-901.
The effect of carbohydrate mouth rinsing on fencing performance and cognitive function following fatigue-inducing fencing
Rowlatt, G., Bottoms, Lindsay, Edmonds, C. and Buscombe, R. 2016. The effect of carbohydrate mouth rinsing on fencing performance and cognitive function following fatigue-inducing fencing. European Journal Of Sport Science. 17 (4), pp. 433-440.
An Empirical Evaluation of the Reversal Theory State Measure Using Three Running Brand Video Commercials
Watkins, Leo, Wilson, Marcia, Mcdermott, M. and Buscombe, R. 2016. An Empirical Evaluation of the Reversal Theory State Measure Using Three Running Brand Video Commercials. Journal of Motivation, Emotion, and Personality. 5, pp. 27-36.
Expectancy effects in tennis: The impact of body language and playing record on impressions of a tennis player and ratings of performance
Buscombe, R. and Greenlees, Iain 2014. Expectancy effects in tennis: The impact of body language and playing record on impressions of a tennis player and ratings of performance. Journal of Medicine and Science in Tennis. 19 (3).
An Empirical Evaluation of the Reversal Theory State Measure: Tracking Changes in the Experience of Video Commercials of Three Leading Running Brands
Watkins, Leo, Wilson, Marcia, Mcdermott, M. and Buscombe, R. 2015. An Empirical Evaluation of the Reversal Theory State Measure: Tracking Changes in the Experience of Video Commercials of Three Leading Running Brands. in: 17th International Reversal Theory Conference Programme and Abstracts The Reversal Theory Society. pp. 16
The placebo and nocebo effects on peak minute power during incremental arm crank ergometry
Bottoms, L., Buscombe, R. and Nicholettos, Andrew 2013. The placebo and nocebo effects on peak minute power during incremental arm crank ergometry. European Journal Of Sport Science. 14 (4), pp. 362-367.
Standardisation of a mental skills scale in South Africa and the United Kingdom
Edwards, David J., Steyn, Barend J. M., Buscombe, R., Edwards, Stephen D. and Denyer, Philip 2014. Standardisation of a mental skills scale in South Africa and the United Kingdom. South African Journal for Research in Sport, Physical Education and Recreation. 36 (2), pp. 79-89.
Neurophysiologic, psychological, sport and health dimensions of three meditation techniques
Buscombe, R., Bottoms, L., Andersson, Helen, Smyth, Alannah M., Edwards, Stephen D. and Edwards, David J. 2014. Neurophysiologic, psychological, sport and health dimensions of three meditation techniques. South African Journal for Research in Sport, Physical Education and Recreation. 36 (2), pp. 15-32.
Spirituality and Basketball Fanship: An Interpretative Phenomenological Analysis and Synthesis
Balcaite, Elena, Edwards, Stephen D. and Buscombe, R. 2015. Spirituality and Basketball Fanship: An Interpretative Phenomenological Analysis and Synthesis. Journal of Sporting Culture and Identities. 6 (3), pp. 39-52.
Day 1. Free Communications – Psychology (Session 2): The influence of body language and expected competency on gaze behaviour while forming an initial impression of a tennis player.
Buscombe, R., Potton, A., Volskis, Lukas, Papageorgiou, Andrea and Greenlees, Iain 2015. Day 1. Free Communications – Psychology (Session 2): The influence of body language and expected competency on gaze behaviour while forming an initial impression of a tennis player. Journal of Sports Sciences. 33 (sup1), pp. s13-s16.
The effect of carbohydrate mouth rinsing on fencing performance and cognitive function following a fatigue inducing simulated bout of fencing in national level foil fencers
Bottoms, L., Rowlatt, Georgina, Edmonds, C. and Buscombe, R. 2016. The effect of carbohydrate mouth rinsing on fencing performance and cognitive function following a fatigue inducing simulated bout of fencing in national level foil fencers. Biomedical Basis of Elite Performance 2016. Nottingham, UK 06 - 08 Mar 2016
The effect of carbohydrate mouth rinse on a 30-minute arm cranking performance
Andersson, H., Sinclair, J., Knight, A., Buscombe, R., Edmonds, C. and Bottoms, L. 2016. The effect of carbohydrate mouth rinse on a 30-minute arm cranking performance. Comparative Exercise Physiology. 12 (1), pp. 41-47.
Talent Identification and Development in Tennis
Buscombe, R. and Ward, Jo 2014. Talent Identification and Development in Tennis. TennisPro Magazine. July, pp. 22-24.