How and when negative workplace gossip influences service sabotage behavior? A study among hotel frontline employees in China
Article
Zhang, Y., Yang L., Zhang, J., Akhtar, M. N. and Wang, Y. 2024. How and when negative workplace gossip influences service sabotage behavior? A study among hotel frontline employees in China. Chinese Management Studies. In Press. https://doi.org/10.1108/CMS-02-2023-0086
Authors | Zhang, Y., Yang L., Zhang, J., Akhtar, M. N. and Wang, Y. |
---|---|
Abstract | Purpose Design/methodology/approach Findings Originality/value |
Keywords | Negative workplace gossip; Service sabotage; Ego depletion; Psychological resilience |
Journal | Chinese Management Studies |
Journal citation | In Press |
ISSN | 1750-614X |
Year | 2024 |
Publisher | Emerald Publishing Limited |
Accepted author manuscript | License File Access Level Anyone |
Digital Object Identifier (DOI) | https://doi.org/10.1108/CMS-02-2023-0086 |
Publication dates | |
Online | 19 Jun 2024 |
Publication process dates | |
Accepted | 22 Mar 2024 |
Deposited | 19 Jun 2024 |
Copyright holder | © 2024, Emerald Publishing Limited |
https://repository.uel.ac.uk/item/8xy0y
Download files
Accepted author manuscript
Author proof accepted manuscript-Workplace Gossip and Service Sabotage (CMS).pdf | ||
License: CC BY-NC 4.0 | ||
File access level: Anyone |
65
total views70
total downloads5
views this month3
downloads this month