Determinants for Successful Agile Collaboration between UX Designers and Software Developers in a Complex Organisation

Article

Jones, Alexander and Thoma, V. 2019. Determinants for Successful Agile Collaboration between UX Designers and Software Developers in a Complex Organisation. International Journal of Human–Computer Interaction. 35 (20), pp. 1914-1935. https://doi.org/10.1080/10447318.2019.1587856
AuthorsJones, Alexander and Thoma, V.
Abstract

Agile and User-centered design processes have been reported to frequently putting contradictory demands on people working within these methodological frameworks. The current research addresses this point by focussing on the crucial relationship between software developer and designer. An online survey, a contextual inquiry, and a diary study were employed with 107 developers and designers in a large media organization to determine the factors for success in agile development cycles. The results from the survey show that while developers and designers have similar levels of satisfaction with agile processes, there are differences in the factors predicting those ratings. Developers are happier with the wider teamwork but want more access to and close collaboration with designers, while the latters’ concern was the quality of the wider teamwork. Additional contextual inquiries and a diary study with pairs of designers and developers reflected the survey findings that close cooperation (and proximity) was essential for improving communication, reducing inefficiencies, and avoiding suboptimal products being released. However, organizational processes, the setup of the work environment, and managerial traditions meant that this close collaboration and localized decision-making was found difficult to maintain. Results from the survey, the contextual inquiry, and the diary study found six factors for success from collaborations emerged.

JournalInternational Journal of Human–Computer Interaction
Journal citation35 (20), pp. 1914-1935
ISSN1044-7318
Year2019
PublisherTaylor & Francis
Accepted author manuscript
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File Access Level
Anyone
Digital Object Identifier (DOI)https://doi.org/10.1080/10447318.2019.1587856
Web address (URL)https://doi.org/10.1080/10447318.2019.1587856
Publication dates
Print24 Mar 2019
Publication process dates
Deposited22 May 2019
Accepted18 Dec 2018
Accepted18 Dec 2018
Copyright information© 2019 Taylor & Francis. This is an Accepted Manuscript of an article published by Taylor & Francis in International Journal of Human–Computer Interaction on 24/03/2019, available online: http://www.tandfonline.com/10.1080/10447318.2019.1587856.
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