Can manager's listening behavior benefit employees? Power distance may have the answer

Article


Kuo, C-C., Chang, K. and Chang, S. 2022. Can manager's listening behavior benefit employees? Power distance may have the answer. The International Journal of Listening (IJL). In Press. https://doi.org/10.1080/10904018.2021.2004892
AuthorsKuo, C-C., Chang, K. and Chang, S.
Abstract

The current research investigated employee’s perception of their manager’s listening behavior (MLB). Drawing on the group-value theory, we examined the role of MLB and analyzed its effect through employee’s power distance orientation. We distributed questionnaires to 219 employees and adopted two-wave data collection to ameliorate the bias of common method variance. Statistical analysis revealed that MLB was related to employees’ well-being and work engagement. For employees with lower power distance orientation, MLB led to more self-esteem. For employees with higher power distance orientation, MLB did not affect their self-esteem. MLB was not always beneficial to the employees, as individuals may interpret MLB positively or negatively. Research findings have brought new insights into the listening literature, particularly from the perspective of manager’s listening behavior. We encourage the organizations to incorporate listening skills into the education programs (for training incumbent managers) and recruitment criterions (for hiring new managers). Implications on the manager-employee relationship are also discussed.

JournalThe International Journal of Listening (IJL)
Journal citationIn Press
ISSN1090-4018
Year2022
PublisherTaylor & Francis (Routledge)
Accepted author manuscript
License
File Access Level
Anyone
Digital Object Identifier (DOI)https://doi.org/10.1080/10904018.2021.2004892
Publication dates
Online18 Jan 2022
Publication process dates
Accepted06 Nov 2021
Deposited05 Jun 2023
Copyright holder© 2023, The Author(s)
Additional information

This is an Accepted Manuscript of an article published by Taylor & Francis in The International Journal of Listening (IJL) on 18 Jan 2023, available at: https://doi.org/10.1080/10904018.2021.2004892

Permalink -

https://repository.uel.ac.uk/item/8w16y

Download files


Accepted author manuscript
AAM.pdf
License: CC BY-NC 4.0
File access level: Anyone

  • 43
    total views
  • 148
    total downloads
  • 2
    views this month
  • 10
    downloads this month

Export as

Related outputs

An exploration of factors influencing variations in digital technology adoption by small and medium enterprises (SMEs)
Coker, T. and Chang, K. 2024. An exploration of factors influencing variations in digital technology adoption by small and medium enterprises (SMEs) . BAM 2024: British Academy of Management Conference. Nottingham Trent Univeristy, UK 02 - 06 Sep 2024 British Academy of Management.
Strengthening economic cooperation: Cooperative economics theory may have the answers
Akinwalere, S. and Chang, K. 2024. Strengthening economic cooperation: Cooperative economics theory may have the answers. BAM 2024: British Academy of Management Conference. Nottingham Trent Univeristy, UK 02 - 06 Sep 2024 British Academy of Management.
Demand for computer chips fuelled by AI could reshape global politics and security
Chang, K. and Vaduva, A. 2024. Demand for computer chips fuelled by AI could reshape global politics and security. The Conversation.
AI may develop a huge carbon footprint, but it could also be a critical ally in the fight against climate change
Chang, K. and Vaduva, A. 2024. AI may develop a huge carbon footprint, but it could also be a critical ally in the fight against climate change. The Conversation.
A balanced work-life relationship helps boost employee performance
Adisa, T. A. and Chang, K. 2024. A balanced work-life relationship helps boost employee performance. Human Resources Management and Services. 6 (2), p. 3460. https://doi.org/10.18282/hrms.vxix.3460
Teaching a tough subject from a perspective of psychology
Chang, K. 2024. Teaching a tough subject from a perspective of psychology. in: Berry, J. and Pritchard, C. (ed.) Learning Mathematics: What the Experts Say Mathematical Association. pp. 62-64
Psychological empowerment and creative performance: Mediating role of thriving and moderating role of competitive psychological climate
Sahadev, S., Chang, K., Malhotra, N., Kim, J-H., Ahmed, T. and Kitchen, P. 2024. Psychological empowerment and creative performance: Mediating role of thriving and moderating role of competitive psychological climate. Journal of Business Research. 170 (Art. 114310). https://doi.org/10.1016/j.jbusres.2023.114310
Athletic participation brings more job opportunities, true or false?
Celse, J. and Chang, K. 2024. Athletic participation brings more job opportunities, true or false? The International Journal of Human Resource Management. 35 (7), pp. 1225-1249. https://doi.org/10.1080/09585192.2023.2267426
Student induction experiences: Through the lens of gamification
Vaduva, A. M., Chang, K., Choudhury, S., Demirbilek, M. and Tosun, E. 2023. Student induction experiences: Through the lens of gamification. BAM 2023: British Academy of Management Conference. University of Sussex, UK 01 - 06 Sep 2023 British Academy of Management.
Does AI bring more benefits or threats to the workplace?
Ali, M. M., Chang, K. and Vaduva, A. 2023. Does AI bring more benefits or threats to the workplace? Business Time in Essex. 30 (Winter), pp. 66-67.
Sales Control Management in Banking and the Usefulness of Emerging
Vaduva, A., Choudhury, S. and Chang, K. 2023. Sales Control Management in Banking and the Usefulness of Emerging. AABD 2023: Academy of African Business and Development 23rd Annual Conference . University of East London 16 - 20 May 2023
The Determinants of Foreign-Direct-Investment (FDI) Inflows in Nigeria
Akinwalere, S. and Chang, K. 2023. The Determinants of Foreign-Direct-Investment (FDI) Inflows in Nigeria. Journal of Developing Areas. 57 (4), pp. 91-105.
A Review of Workplace Gossip: The Development of a Process Model for Studying Workplace Gossip
Chang, K. 2023. A Review of Workplace Gossip: The Development of a Process Model for Studying Workplace Gossip. in: Carrim, N. M. H. (ed.) Office gossip and minority employees in the South African workplace Springer Singapore. pp. 9–32
Management accounting system: Insights from the decision making theories
Chang, K., Lasyoud, A. A. and Osman, D. 2023. Management accounting system: Insights from the decision making theories. Social Sciences & Humanities Open. 8 (Art. 100529). https://doi.org/10.1016/j.ssaho.2023.100529
AI Boosts Performance but Affects Employee Emotions
Cheng, K-T., Chang, K. and Tai, H-W. 2022. AI Boosts Performance but Affects Employee Emotions. Information Resources Management Journal (IRMJ). 35 (Art. 20), pp. 1-18. https://doi.org/10.4018/irmj.314220
Employee's lying behavior and the role of self-awareness
Chang, K., Max, S. and Celse, J. 2022. Employee's lying behavior and the role of self-awareness. International Journal of Organizational Analysis (IJOA). 30 (6), pp. 1538-1553. https://doi.org/10.1108/IJOA-12-2020-2513
The Efficacy of Stress Coping Strategies in Taiwan’s Public Utilities During the COVID-19 Pandemic
Cheng, K-T. and Chang, K. 2022. The Efficacy of Stress Coping Strategies in Taiwan’s Public Utilities During the COVID-19 Pandemic. Utilities Policy. 79 (Art. 101431). https://doi.org/10.1016/j.jup.2022.101431
Artificial Intelligence in Personnel Management: Opportunities and Challenges to the Higher Education Sector (HES)
Chang, K., Abdalla, Y. A. and Lasyoud, A. A. 2021. Artificial Intelligence in Personnel Management: Opportunities and Challenges to the Higher Education Sector (HES). 2021 European, Asian, Middle Eastern, North African Conference on Management & Information Systems (EAMMIS). Istanbul, Turkey 19 - 20 Mar 2021 Springer, Cham. https://doi.org/10.1007/978-3-030-77246-8_27
Enhancing Employee Engagement for Small and Medium Enterprises in Taiwan
Cheng, K-T. and Chang, K. 2021. Enhancing Employee Engagement for Small and Medium Enterprises in Taiwan. in: Management Association, I. R. (ed.) Research Anthology on Small Business Strategies for Success and Survival (3 Volumes) IGI Global. pp. 1318-1339
Agency workers and their equivocal roles – wandering employees?
Chang, K. and Itegboje, J. 2021. Agency workers and their equivocal roles – wandering employees? Labor History. 62 (2), pp. 115-133. https://doi.org/10.1080/0023656X.2021.1876844
Machiavellianism, workplace envy, and their impact at work
Chang, K. and Kuo, C-C. 2021. Machiavellianism, workplace envy, and their impact at work. Chinese Journal of Psychology. 63 (1), pp. 99-120. https://doi.org/10.6129/CJP.202103_63(1).0005
Subordinates’ competence: a potential trigger for workplace ostracism
Chang, K., Kuo, C-C., Quinton, S., Lee, I., Cheng, T-C. and Huang, S-K. 2021. Subordinates’ competence: a potential trigger for workplace ostracism. The International Journal of Human Resource Management. 32 (8), pp. 1801-1827. https://doi.org/10.1080/09585192.2019.1579246
Can subordinates benefit from manager’s gossip?
Chang, K. and Kuo, C-C. 2021. Can subordinates benefit from manager’s gossip? European Management Journal. 39 (4), pp. 497-507. https://doi.org/10.1016/j.emj.2020.09.009
Artificial intelligence in personnel management: the development of APM model
Chang, K. 2020. Artificial intelligence in personnel management: the development of APM model. The Bottom Line. 33 (4), pp. 377-388. https://doi.org/10.1108/BL-08-2020-0055
Workplace gossip and employee cynicism: The moderating role of dispositional envy
Kuo, C-C., Chang, K., Kuo, T-K. and Cheng, S. 2020. Workplace gossip and employee cynicism: The moderating role of dispositional envy. Chinese Journal of Psychology. 62 (4), pp. 537-552. https://doi.org/10.6129/CJP.202012_62(4).0005