Can manager's listening behavior benefit employees? Power distance may have the answer

Article


Kuo, C-C., Chang, K. and Chang, S. 2022. Can manager's listening behavior benefit employees? Power distance may have the answer. The International Journal of Listening (IJL). In Press. https://doi.org/10.1080/10904018.2021.2004892
AuthorsKuo, C-C., Chang, K. and Chang, S.
Abstract

The current research investigated employee’s perception of their manager’s listening behavior (MLB). Drawing on the group-value theory, we examined the role of MLB and analyzed its effect through employee’s power distance orientation. We distributed questionnaires to 219 employees and adopted two-wave data collection to ameliorate the bias of common method variance. Statistical analysis revealed that MLB was related to employees’ well-being and work engagement. For employees with lower power distance orientation, MLB led to more self-esteem. For employees with higher power distance orientation, MLB did not affect their self-esteem. MLB was not always beneficial to the employees, as individuals may interpret MLB positively or negatively. Research findings have brought new insights into the listening literature, particularly from the perspective of manager’s listening behavior. We encourage the organizations to incorporate listening skills into the education programs (for training incumbent managers) and recruitment criterions (for hiring new managers). Implications on the manager-employee relationship are also discussed.

JournalThe International Journal of Listening (IJL)
Journal citationIn Press
ISSN1090-4018
Year2022
PublisherTaylor & Francis (Routledge)
Accepted author manuscript
License
File Access Level
Anyone
Digital Object Identifier (DOI)https://doi.org/10.1080/10904018.2021.2004892
Publication dates
Online18 Jan 2022
Publication process dates
Accepted06 Nov 2021
Deposited05 Jun 2023
Copyright holder© 2023, The Author(s)
Additional information

This is an Accepted Manuscript of an article published by Taylor & Francis in The International Journal of Listening (IJL) on 18 Jan 2023, available at: https://doi.org/10.1080/10904018.2021.2004892

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