Assessing the Value of Individualised Academic Support System for International Students using Automated Solutions

Abstract: British universities are seeing growing numbers of international students at postgraduate level and are beginning to adopt automated solutions to deliver sustainable academic support. This study evaluates the efficacy and accessibility of such systems, aiming to develop the understanding needed to create a truly inclusive support system. There are clearly challenges unique to studying in a second language, but little evidence that support systems for international students in universities extend beyond practical issues. Prior studies indicate limited support for neurodiverse individuals beyond childhood and there is also a disconnect between technologists who build platforms and educators who understand the needs of various user types. Consequently, such systems tend to fall short of their aims. This research will facilitate the development of the knowledge base and a model necessary to inform technologists in the development of a truly inclusive system. It will also further the understanding of the demands of inclusive material at postgraduate level.

The authors changed the title of this paper for the conference to: "Towards better academic support systems for international PG students"