The efficacy of stress coping strategies in Taiwan's public utilities during the COVID-19 pandemic

Article


Cheng, KT. and Chang, K. 2022. The efficacy of stress coping strategies in Taiwan's public utilities during the COVID-19 pandemic. Utilities Policy. 79 (Art. 101431). https://doi.org/10.1016/j.jup.2022.101431
AuthorsCheng, KT. and Chang, K.
Abstract

Covid-19 posed stress to the employees in the Public Utility Sector (PUS). Although employees adopted various stress-coping strategies, the actual coping-efficacy remained unclear and hence the current research followed. Research data were gathered from 678 employees of the four PUS companies, including Power, Water, Railways, and Petroleum in TAIWAN (anonymous surveys with ethical-guideline applied). The research revealed three findings: i). the coping-efficacy was affected by gender and education; ii). the nature of strategies mattered, either increasing or decreasing the stress reduction; and, iii). using two strategies does not reduce stress necessarily. Implications for stress-coping management in PUS are discussed.

JournalUtilities Policy
Journal citation79 (Art. 101431)
ISSN1878-4356
Year2022
PublisherElsevier
Digital Object Identifier (DOI)https://doi.org/10.1016/j.jup.2022.101431
Publication dates
Online23 Sep 2022
Publication process dates
Accepted05 Sep 2022
Deposited08 Nov 2022
Copyright holder© 2022 Elsevier
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