Artificial intelligence in personnel management: the development of APM model

Article


Chang, K. 2020. Artificial intelligence in personnel management: the development of APM model. The Bottom Line. 33 (4), pp. 377-388. https://doi.org/10.1108/BL-08-2020-0055
AuthorsChang, K.
Abstract

Purpose
Managers have mixed views of how artificial intelligence (AI) affects personnel management (PM). The purpose of this paper is to identify potential knowledge gap and bring new insights to the AI-personnel-management literature.

Design/methodology/approach
Both applicability and theoretical perspectives are adopted to critically discuss the constraint and opportunity of AI in PM. Tables and narrative analysis are used to clarify the role of AI in managerial practices.

Findings
Research findings have helped to develop a new model titled AI in Personnel Management (APM). The APM model unfolds itself in three levels, followed by potential outcome. The three levels comprise “organizational, managerial and individual job levels,” and the outcome comprises “organizational performance, employees’ well-being and staff turnover rate”.

Research limitations/implications
The APM model helps managers to understand the implication of AI in their workplace. With better understanding of AI’s implication, managers are more likely to develop appropriate AI-driven managerial policies, which in turn benefit employees and their organizations. The APM model acts as a reference guide, helping managers to evaluate the AI’s constraint and opportunity in their managerial practices.

Originality/value
The APM model is valuable and informative to the academic researchers, as it has first responded to Malik et al. (2019)’s call (re: the absence of AI and management literature), and, more importantly, it has advanced the knowledge of AI–management relationship, supporting scholars to further understand the role of AI in PM.

JournalThe Bottom Line
Journal citation33 (4), pp. 377-388
ISSN0888-045X
Year2020
PublisherEmerald
Accepted author manuscript
License
File Access Level
Anyone
Digital Object Identifier (DOI)https://doi.org/10.1108/BL-08-2020-0055
Publication dates
Online03 Nov 2020
Print12 Nov 2020
Publication process dates
Accepted29 Sep 2020
Deposited07 Jun 2023
Copyright holder© 2020, The Author(s)
Permalink -

https://repository.uel.ac.uk/item/8w200

Download files


Accepted author manuscript
Artificial Intelligence in Personnel Management - AM.pdf
License: CC BY-NC 4.0
File access level: Anyone

  • 31
    total views
  • 54
    total downloads
  • 1
    views this month
  • 4
    downloads this month

Export as

Related outputs

Exploring the Mediating Role of Thriving and the Moderating Mechanism of Competitive Psychological Climate in the Relationship between Psychological Empowerment and Creative Performance
Sahadev, S., Chang, K., Malhotra, N., Kim, J-H., Ahmed, T. and Kitchen, P. 2023. Exploring the Mediating Role of Thriving and the Moderating Mechanism of Competitive Psychological Climate in the Relationship between Psychological Empowerment and Creative Performance. Journal of Business Research. In Press.
Athletic participation brings more job opportunities, truth or false?
Celse, J. and Chang, K. 2023. Athletic participation brings more job opportunities, truth or false? The International Journal of Human Resource Management. In Press.
The Determinants of Foreign-Direct-Investment (FDI) Inflows in Nigeria
Akinwalere, S. and Chang, K. 2023. The Determinants of Foreign-Direct-Investment (FDI) Inflows in Nigeria. Journal of Developing Areas. In Press.
A Review of Workplace Gossip: The Development of a Process Model for Studying Workplace Gossip
Chang, K. 2023. A Review of Workplace Gossip: The Development of a Process Model for Studying Workplace Gossip. in: Carrim, N. M. H. (ed.) Office gossip and minority employees in the South African workplace Springer Singapore. pp. 9–32
Management accounting system: Insights from the decision making theories
Chang, K., Lasyoud, A. A. and Osman, D. 2023. Management accounting system: Insights from the decision making theories. Social Sciences & Humanities Open. 8 (Art. 100529). https://doi.org/10.1016/j.ssaho.2023.100529
AI Boosts Performance but Affects Employee Emotions
Cheng, K-T., Chang, K. and Tai, H-W. 2022. AI Boosts Performance but Affects Employee Emotions. Information Resources Management Journal (IRMJ). 35 (Art. 20), pp. 1-18. https://doi.org/10.4018/irmj.314220
Employee's lying behavior and the role of self-awareness
Chang, K., Max, S. and Celse, J. 2022. Employee's lying behavior and the role of self-awareness. International Journal of Organizational Analysis (IJOA). 30 (6), pp. 1538-1553. https://doi.org/10.1108/IJOA-12-2020-2513
Can manager's listening behavior benefit employees? Power distance may have the answer
Kuo, C-C., Chang, K. and Chang, S. 2022. Can manager's listening behavior benefit employees? Power distance may have the answer. The International Journal of Listening (IJL). In Press. https://doi.org/10.1080/10904018.2021.2004892
The Efficacy of Stress Coping Strategies in Taiwan’s Public Utilities During the COVID-19 Pandemic
Cheng, K-T. and Chang, K. 2022. The Efficacy of Stress Coping Strategies in Taiwan’s Public Utilities During the COVID-19 Pandemic. Utilities Policy. 79 (Art. 101431). https://doi.org/10.1016/j.jup.2022.101431
Artificial Intelligence in Personnel Management: Opportunities and Challenges to the Higher Education Sector (HES)
Chang, K., Abdalla, Y. A. and Lasyoud, A. A. 2021. Artificial Intelligence in Personnel Management: Opportunities and Challenges to the Higher Education Sector (HES). 2021 European, Asian, Middle Eastern, North African Conference on Management & Information Systems (EAMMIS). Istanbul, Turkey 19 - 20 Mar 2021 Springer, Cham. https://doi.org/10.1007/978-3-030-77246-8_27
Enhancing Employee Engagement for Small and Medium Enterprises in Taiwan
Cheng, K-T. and Chang, K. 2021. Enhancing Employee Engagement for Small and Medium Enterprises in Taiwan. in: Management Association, I. R. (ed.) Research Anthology on Small Business Strategies for Success and Survival (3 Volumes) IGI Global. pp. 1318-1339
Agency workers and their equivocal roles – wandering employees?
Chang, K. and Itegboje, J. 2021. Agency workers and their equivocal roles – wandering employees? Labor History. 62 (2), pp. 115-133. https://doi.org/10.1080/0023656X.2021.1876844
Machiavellianism, workplace envy, and their impact at work
Chang, K. and Kuo, C-C. 2021. Machiavellianism, workplace envy, and their impact at work. Chinese Journal of Psychology. 63 (1), pp. 99-120. https://doi.org/10.6129/CJP.202103_63(1).0005
Subordinates’ competence: a potential trigger for workplace ostracism
Chang, K., Kuo, C-C., Quinton, S., Lee, I., Cheng, T-C. and Huang, S-K. 2021. Subordinates’ competence: a potential trigger for workplace ostracism. The International Journal of Human Resource Management. 32 (8), pp. 1801-1827. https://doi.org/10.1080/09585192.2019.1579246
Can subordinates benefit from Manager’s gossip?
Chang, K. and Kuo, C-C. 2021. Can subordinates benefit from Manager’s gossip? European Management Journal. 39 (4), pp. 497-507. https://doi.org/10.1016/j.emj.2020.09.009
Workplace gossip and employee cynicism: The moderating role of dispositional envy
Kuo, C-C., Chang, K., Kuo, T-K. and Cheng, S. 2020. Workplace gossip and employee cynicism: The moderating role of dispositional envy. Chinese Journal of Psychology. 62 (4), pp. 537-552. https://doi.org/10.6129/CJP.202012_62(4).0005